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As of 5/15/2010 Our Office Has Moved
6200 Savoy, Suite 420, Houston, Texas 77036
Scope of Services
History
Randall Management has provided professional association management in
Houston since 1979. State of the art management software and highly
trained and experienced managers effectively manage all types of homeowner
associations including single family homes, town homes, and condominiums.
Association Governance
Services
As your management company, we admire
your dedication to your community and realize that your time is valuable.
Our highly trained staff is dedicated to making your role within the community as effective and time efficient as possible.
We provide you with the information necessary to aid in your decision
making processes. We assist in these processes and then carry out your
orders in a prompt manner. As the day to day administrators of your
community, we quickly become aware of issues surrounding your community.
We provide unsurpassed customer service to the community and its association board members.
Our services are designed to help you build a financially secure community
and retain maximum resale values.
Business and Financial
Services
Maintaining complete, accurate, and timely
association financials are essential to maintain a sound community. We
produce and manage with the board of directors all business and financial
information your association will need to make sound decisions. Our
services do not end with the collection of assessments. Our staff is
always a phone call or e-mail away. Board training, budget preparation,
filing of taxes and collection services round out our full service
department.
Community Building
Services
Our managers are dedicated to a community
as though they lived there. They will play a key role in helping you
building a sense of community and positively affect members’ perceptions
of their association. We will do this through consistent communications
and management of all aspects of a community in Houston. We believe a
successful community begins with a strong and proactive Board whose role
is further enhanced through the recruitment of proactive and empowered
committee members.
Property Management
Services
We know that a well-maintained property
produces the highest returns for owners - and we’re proud to offer a long
list of satisfied owners as testimony to our full range services and
maintenance programs. We have a community manager that will visit your
community on an on-going basis and ensure continued routine maintenance is
per-formed. We focus on preventative maintenance and report our findings
to the Board so that cost effective decisions can be made. We keep the
Board updated as to the status of upcoming reserve expenditures and work
with qualified vendors to ensure full range maintenance services are
available.
Deed
Restriction
Enforcement:
Philosophy-
Consistent and thorough deed restriction enforcement is essential for
maintaining property values and preserving community pride. To be
effective and fair to all of the residents of your community, deed
enforcement must be consistent and thorough. Since the covenants and
restrictions of most homeowner association documents are vaguely
written.
Deed Restriction Policy -A
detailed deed restriction enforcement policy should be adopted and adhered
to on a consistent basis. We suggest that the policy be reviewed and
updated on an annual basis.
ACC (Architectural Control
Committee) Guidelines -A detailed guideline of common requests
should be established to assure consistency in processing a homeowner's
request for a change to the exterior of his or her home. A procedure for
processing applications needs to be written and adopted. Over the years,
Randall Management has helped many Associations construct and revise their
Deed Restriction Policy and ACC Guidelines. This is a service offered free
of charge to our clients. In the event a deed restriction violation
requires legal action, an established set of policy, guidelines and
procedures, along with our computer generated Deed Restriction Reports,
will help to establish your community's constant and fair enforcement of
deed restriction violations.
We provide:
Two thorough deed
restriction and ACC violation inspections per month. Please note that
additional inspections may be added to a contract or can be provided on
request for a nominal fee.
Unlimited Violation letters
Violation letters are computer generated and customized for each violation
to provide a clear and precise request to correct a violation. A copy of
the letter is automatically generated for both the homeowner and the
tenant when applicable. Randall Management will follow your community's
Deed Restriction Enforcement Policy and will customize letters to meet
your Association's enforcement philosophy.
We have found a
three letter sequence to be very effective:
First
Letter -A friendly, but formal notice to remind or notify the owner
that the violation exists and needs to be corrected on a timely basis.
(Grace period or the number of days given to correct the violation will be
customized according to your Deed Restriction Policy)
Second
Letter- A friendly, but firm and formal warning that the violation
needs to be corrected. The letter encourages the owner to contact the
management company and provide a date that the violation will be
corrected.
Third Letter -A third and final letter (unless
your policy calls for an additional letter) with a firm final warning that
the violation will be turned over to the attorney. Again, the letter urges
the homeowner to contact the management company if the violation cannot be
corrected in the time provided. Legal letters are usually avoided by using
at least a three letter series.
Additional Services:
Digital Pictures- Pictures
of serious violations are taken for your Deed Enforcement Policy. This
pictures are placed on file in the event the violation requires legal
action.
Coordinating Legal Deed Restriction Enforcement Action
with your Association's Attorney. Many Houston attorneys provide a
free status report for each of the meetings. This provides an excellent
check and balance system between our Deed Restriction Reports and the
attorney's office.
Court Appearances- Management Companies are required to
appear in court and testify on behalf of the Association. Randall
Management provides two court appearances per year at no
charge.
24 Hour Emergency Service- We are on call twenty
four hours a day by rotating a week at a time between eight different
managers. The after hour emergency calls will initially be taken from the
answering service to which our calls are forwarded at 5:00 p.m. until 8:30
a.m. If the call is of an emergency nature, the operator on duty will call
or page the manager on call. The manager will respond by calling the
person requiring assistance to determine more details and the exact nature
of the call. Many of the so called emergencies are not the association's
responsibility, and these calls require explanations as provided by our
managers on call.
The RMI property manager will attend monthly
board meetings- In addition a deed inspector will be assigned to this
account. The manager will attend all annual meetings and all monthly Board
Meetings. We shall prepare all paperwork for the annual meeting including:
notice, proxy, ballots, sign-in sheets, minutes from the prior meeting,
financial copies and the annual budget.
Contribution at
meetings- We try to make our opinion known whenever it is needed at
meetings. We will advise you on your various options and provide
historical information on which methods have been effective for Randall
Management. We plan to work with Deed Restriction and ACC Committees and
any other committees by giving them advice and helpful suggestions.
Accounting- All accounting is done in-house on our
computers. Funds are kept separate via separate accounts for lock box
money, checking and reserves for each property. All accounting of income
is transferred daily by electronic transfer from the bank's computer to
our in-house computer. Our computers are all linked in a local area
network so that all employees may retrieve information to help you, our
clients.
Computer usage: We use windows XP Professional,
"Microsoft Office 2000 Premium" for word processing, spread sheets and
newsletters. Our association software is Promaster version 3.01 and is an
integrated system for accounting, deed restrictions and work orders. In
addition, we have "Tops Software".
Assessment
delinquencies- are collected based on the association's adopted
collection policy.
We use email routinely for Board Members who
like to communicate through email for routine correspondence and also to
distribute the minutes from the prior meeting. |
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